Shipping and Delivery

Enjoy Free Front Door Delivery on Selected Items

Free shipping is now available for qualifying products. While we strive to offer broad coverage, please keep in mind that extra fees may apply for deliveries outside our standard zones.

This offer is also exclusive to retail orders and does not extend to UR Livingroom for Trade or UR Livingroom for Business accounts (standard rates apply for those).

Front Door Delivery

We’ve introduced Front Door Delivery as our default delivery option. Front Door Delivery means:

We’ll deliver your item(s) to the front door of your house or apartment on the scheduled day and time.
Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery. Please note: Some locations are serviced by a trusted delivery partner. In these cases, a signature may be required to complete the delivery. You can contact our Customer Care team at any time for more details about your delivery type.
If you live in a multi-unit apartment building, we’ll deliver to your front door whenever possible. If your building is restricting access to non-residents, our team will deliver to the closest point to your home that they’re safely able to.

Front Door Delivery is free on any order.

In-Room Delivery

Need an extra hand? Our team can carry your order past the front door and place it in the room of your choice.

What to expect:

In-room placement at your preferred location

Mask and/or glove usage available upon request (though not required in all areas per local guidelines)

Signature required upon delivery

Pricing:Service fees vary by item and are calculated based on product weight and other factors. The exact cost will be displayed on the payment page before you finalize your order.

Shipping Beyond Our Standard Service Area

We strive to offer affordable and competitive delivery options for everyone who shops with us within Canada and the U.S.

If you live outside our standard service area and would like to initiate an exchange or a return, we're here to help. For exchanges outside our standard service area, we do not offer free exchanges. We waive your return shipping fee but an additional forward shipping fee will be charged for any new item(s).

Scheduling Your Delivery

At UR livingroom, we take pride in the manufacturing of our furniture. It is our goal to deliver your purchase to you in the quickest and most efficient way possible,it takes approximately 3 business days to process the order . All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers.Products will be delievered by small parcel or LTL according to their size.

All shipments are delivered Monday to Friday between 9:00 am and 7:00 pm, with specified hours on Saturdays in selected cities. If you wish to request to see if a Saturday delivery is possible for your area, please reach out to us before your order has been processed. Kindly note, not all requests can be fulfilled.

Delivery Day

Expecting a delivery? Here’s what to do to prepare for the big day:

Ensure that the area where you plan to put your new item(s) is clear and there is enough room for assembly
If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance
With front door delivery, we’ll bring the boxes to your front door. If you live in a multi-unit apartment building that is restricting access to non-residents, our team will deliver to the closest point to your home that they're safely able to. If you live in a walk-up apartment, please let us know in advance.
For In-Room and In-Room + Assembly deliveries, our team will enter your home masked (if requested) and will wear protective slipcovers on their shoes

Unboxing and Box Removal

To avoid repackaging fees in the event you'd like to exchange or return your item(s), our delivery teams will not dispose of the boxes. Until you're certain your piece is right for you, make sure you flatten your boxes and store them away. Our repackaging fee is $80 per item.

Refused Delivery

Please let us know if you have refused your order at the time of delivery, refused orders will be processed as a return. Once the item is returned to our warehouse, there is a 30% restocking fee charged per returned item. Your initial shipping fee will not be refunded as the delivery was serviced. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue.

Damage After Delivery

Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen, and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible.

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